Terms & Conditions

PAYMENT

The client must prepay mail orders by Bankcard, Mastercard, Visa, Bank Cheque. Personal
cheques allow 7 working days for bank clearance.

CREDIT CARD SECURITY

IIf you wish to send your credit card details via email we suggest that you send
half of your card details in one email and send the remainder including expiry date
in a second email some time later.

Remember you can also order through traditional methods such as phone, fax and surface
mail

INSURANCE FEE

All mail orders will be insured at 4% of the invoice value, min $1.00. Max $10.00

MAIL ORDERS & SHIPPING

We specialise in mail order using Australia Post and other transport services. All
freight & mailing costs are at the customer’s expense. We will always endeavour
to source the cheapest method of transport.

RETURNS & CLAIMS

Defective goods or goods supplied incorrectly by Australian Stained Glass Supplies
will be replaced or the money refunded upon goods being returned at our expense.
Returns must be accompanied by an invoice number and date of purchase. We will nominate
type of freight to be used for return of these items. Any items wrongly ordered
by the client may be returned within 14 days from receipt of goods. The goods must
be in saleable condition. A restocking charge of 15% plus freight costs will be
paid by the client.

DAMAGED GOODS

We are not liable for damage or loss once the goods have left our premises. If a
package shows damage, open it before signing for it. If damage or loss is evident
note it on the delivery receipt, and contact the delivery company.

INVOICES

An invoice will be sent with all goods at the time of shipping either on the side
of the box or through the post. Further information will be supplied upon request.
Please indicate relevant invoice number/s when returning payment.

GOODS AND SERVICES TAX – GST

All prices include GST.

PACKING & SHIPPING

Glass can be shipped in the full sheet, half sheet, or various smaller sizes. Full
sheets are packed in an original wooden case. The freight costs for these and for
half sheets is significantly higher than for glass cut to smaller dimensions and
packed in smaller containers. Various handy sizes are approximately 300 x 300 mm,
410 x 230mm and 300 x 240mm.