ORDERING INFORMATION

The Australian Stained Glass Supplies On-line Catalogue is an extention of our printed Mail Order Catalogue. At this stage the site does not contain shopping trolleys or electronic ordering systems, however we hope to include this feature in the future. The site is a virtual catalogue and price list of all the stock we carry and is designed to be used the same way as you wuold use a printed catalogue. Once you have found the product you want write down its "code number", "description" and "price" (on a peice of paper, with a pen or pencil). You can then either Fax your order to (02)9660 8888 or Call our Toll Free Number orders only with your order.
Please feel free to email your orders and enquiries by clicking email in the top navigation bar or by clicking

RETAIL TERMS AND CONDITIONS

ORDERING - FREE CALL 1- 800- 65 22 44 (ORDERS ONLY)
PHONE 02-9660 7444 OR FAX 02-9660 8888.
INTERNATIONAL CODE 61 - 2.
EMAIL

PAYMENT

The client must prepay mail orders by Bankcard, Mastercard, Visa, American Express, Bank Cheque, personal cheques allow 7 working days for bank clearance or eftpos.

CREDIT CARD SECURITY - Bankcard, Mastercard, Visa, American Express

If you wish to send your credit card details via email we suggest that you send half of your card details in one email and send the remainder including expiry date in a second email some time later.
Remember you can also order through traditional methods such as phone, fax and surface mail

INSURANCE FEE

All mail orders will be insured at 4% of the invoice value, min $1.00. Max $10.00

MAIL ORDERS & SHIPPING

We specialise in mail order using Australia Post and other transport services. All freight & mailing costs are at the customer's expense. We will always endeavour to source the cheapest method of transport. We register the mail, sent through Australia post.

RETURNS & CLAIMS

Defective goods or goods supplied incorrectly by Australian Stained Glass Supplies will be replaced or the money refunded upon goods being returned at our expense. Returns must be accompanied by an invoice number and date of purchase. We will nominate type of freight to be used for return of these items. Any items wrongly ordered by the client must be returned within 14 days from receipt of goods. The goods must be in saleable condition. A 15% handling fee plus freight costs must be paid by the client.

DAMAGED GOODS

We are not liable for damage or loss once the goods have left our premises. If a package shows damage, open it before signing for it. If damage or loss is evident note it on the delivery receipt, and contact the delivery company.

INVOICES

An invoice will be sent with all goods at the time of shipping either on the side of the box or through the post. Further information will be supplied upon request. Please indicate relevant invoice number/s when returning payment.

GOODS AND SERVICES TAX - GST

All prices include GST.

PACKING & SHIPPING

Glass can be shipped in the full sheet, half sheet, or various smaller sizes. Full sheets are packed in an original wooden case. The freight costs for these and for half sheets is significantly higher than for glass cut to smaller dimensions and packed in smaller containers. Various handy sizes are approximately 300 x 300 mm, 410 x 230mm and 300 x 240mm.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
THANK YOU FOR YOUR INTEREST IN OUR PRODUCTS.

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